Firstly, we so apologized for any bad experience and inconvenience this has caused you.
We're sad to see you go. We hope that although you're cancelling your subscription to LiveCollge, you will still continue to use the free features we offer.
Making sure you won’t be billed anytime in the future
(Important: if you have already signed up for the free trial, deleting the app doesn’t terminate your subscription and won’t stop it from turning into a paid subscription on the indicated renewal date.)
Please first follow the steps below to make sure you won’t get billed automatically anytime in the future.
1. Go to your iOS device's “Settings"
2. Tap "iTunes & App Stores “
3. Tap your Apple ID at the top
4. Select "View Apple ID “
5. Tap "Subscriptions" (if there isn’t a “subscriptions” section, it means you haven’t signed up for any subscription ever. No need to worry about getting billed)
6. Tap to manage the subscription to the app (if the app is not listed in the “Subscriptions” section, it means you haven’t signed up for the app’s subscription yet. You won’t be billed.)
7. Tap "Cancel Trial" or “Cancel Subscription” (if you can’t find either of the two options, it means you have already canceled the auto-renewal of the free trial or the subscription. If you don’t manually resubscribe later, you won’t be billed.)
Note: Make sure to cancel your free trial or subscription more than 24 hours before the renewal date, otherwise your subscription might renew.
If you haven’t been billed, following the steps and instruction above will make sure that no cost will be incurred anytime in the future. If you have already been billed for an accidental purchase, going through the procedure above will make sure that you won’t be billed again.
* Getting a full refund for an accidental purchase*
If you didn’t mean to make a purchase in the app but have already been billed, you can get a full refund from Apple.
All you need to do is make a phone call to Apple and request Apple to give you a full refund for the accidental purchase. “Purchased by accident” is a very common and good enough reason for requesting a refund. And such requests are usually granted right away during the phone call. In a few days afterwards, the full amount of the money deducted for this purchase would be transferred back to your account.
Below are the steps:
Open https://reportaproblem.apple.com/ ,then sign in to your Apple ID.
Switch to “Receipts” tab, then find the particular purchase order you want a refund for. Take a note of the order ID (which is a string consisting of 10 or more letters and digits).
Click the “View Purchase” button for that order
Click the “Report a Problem” button
For the type of the problem, select “I didn't authorise this purchase”
Click the “iTunes Store Support” button.
In the opened webpage, select “Talk to Apple Support Now”. If that option is not available, select “Schedule a Call”. Contacting through email is the third option here.8.Explain your case in detail to Apple. Make sure to mention that the purchase was accidental and not meant to. Then, state your request for a refund for it.
Alternatively, you can choose to call Apple directly and request a refund. Below are the steps:
Open the inbox of your Apple ID email, find the auto-generated invoice message sent by Apple. Take a note of the order ID (this will be later used during the phone call with Apple)
Find and dial Apple's support number for your country or region. (this can usually be found at the bottom of the home page of Apple's official website: www.apple.com)
During your phone call, when you are asked to choose the subject of your inquiry, select the ones around the line of “iTunes App Store”and “Purchases and Billing", until you get to an Apple representative.
Tell Apple that the purchase was accidental and not intended, and state your request for a full refund for it.
Frequently asked questions:
Q. why won't you refund me directly?
A. We can't. We are technically unable to do that. The purchase, or any purchase you make in App Store, happens between you and Apple. It is Apple who charges you a fee, not us. Refunded money need to go back via the original channel, which is Apple’s own billing system. We wish we could directly refund you right away. And we promise that, once Apple makes it possible, we’ll be among the first ones to switch to that route. But for now, the only way to get the refund is to contact Apple. Fortunately, Apple can resolve such refund issues right away during the phone call. One more thing is that requesting a refund never requires our approval.
Q. How long does it take to get my money back.
A. It depends on your payment method. Normally, it takes 1-3 business days and shouldn’t take more than 10 business days. If you want to learn about the progress, please contact Apple.
Q. There’s no invoice email in my inbox
A. There might be a delay. Please check you mailbox 24 hours later.
Q. I can’t find Apple’s support number:
A. click “Support” on the homepage of Apple’s official website. In the opened webpage, click “Phone Numbers” under the “Connect” category. You can also use the link below to get to the relevant webpage directly:https://support.apple.com/kb/HT201232